Privacy Policy

Last Updated: February 24, 2026

Your Privacy Matters

This Privacy Policy explains how Axiora ("we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you use the Axiora mobile application or web application at axioraastrology.com (collectively, the "App"). Axiora is a wellness and self-reflection tool that combines Western astrology and Eastern BaZi (Four Pillars of Destiny) with artificial intelligence.

2. Where to Find This Policy

This Privacy Policy is accessible at all times:

  • In the App via Settings > Privacy Policy
  • On our website at axioraastrology.com/privacy
  • Upon request by emailing support@axioraastrology.com

3. Information We Collect

We collect the following categories of information:

3.1 Account Information

When you create an account, we collect: email address (for account identification and communication), display name (optional), authentication provider (Google, Apple, or email/password), account creation date, and profile photo URL (if provided through Google or Apple Sign-In). We do not store your password directly; authentication is handled by Firebase Authentication.

3.2 Birth Data

To generate astrological content, we collect: date of birth, time of birth (or indication that birth time is unknown), place of birth (city name and geographic coordinates via LocationIQ geocoding), gender (used solely for BaZi calculation logic, not for marketing or profiling), and timezone offset (derived from birth location for accurate chart calculations). Birth data is essential for core App functionality and is stored in your user profile.

3.3 Third-Party Birth Data

If you submit birth data for other individuals (for compatibility analysis), you represent that you have consent to share that data. Third-party birth data is stored in your account's friends list.

3.4 Personalization Preferences

We collect: concerns/interests (up to 3 life areas you select to personalize guidance), language preference (your selected language from the 14 supported), and notification preferences (your push notification settings).

3.5 Generated Content

We store content generated for you, including: birth charts (Western and BaZi), Lifetime Blueprint analysis, daily/weekly/monthly/yearly insights, compatibility reports and daily compatibility scores, Guide Chat conversation history, and Weekly Reflections.

3.6 Guide Memory Data

The Guide Chat feature includes Guide Memory, which uses AI to extract and store key life topics and themes from your conversations. These extracted topics (not raw chat transcripts) are stored in your user profile to enable increasingly personalized guidance. Topics may include life events, goals, relationships, or areas of concern you discuss with the Guide.

3.7 Attendance Records

The App records daily app-open activity ("attendance") to determine eligibility for features such as Weekly Reflections. Attendance records store the date you opened the App and a timestamp of the visit.

3.8 Device and Technical Data

Mobile: platform (iOS or Android), FCM device token (for push notification delivery), FCM token update timestamp, and timezone offset (for scheduling notifications at appropriate local times). Web: IP address (for security, abuse prevention, and approximate geolocation), browser type and version, operating system, referral URL, cookies and local storage tokens (for authentication and preferences — see Section 14), and timezone offset.

3.9 Subscription and Purchase Data

We collect: subscription tier (VIP, Pro, or Venus) and status, purchase history (managed through RevenueCat for mobile or Stripe for web), Guide Chat credit balance, and feature usage counts. We do not access or store payment card numbers, bank details, or billing addresses. All payment processing is handled by the Apple App Store, Google Play Store, or Stripe.

3.10 Analytics Data

We collect pseudonymous usage analytics through Firebase Analytics, including screen views, navigation patterns, feature usage events, subscription and purchase events, error events, and language/settings changes. Analytics data is pseudonymous (linked to device identifiers, not your name or email) and is not used to build individual advertising profiles. Axiora does not serve advertisements.

3.11 Share and Referral Data

If you use the App's share feature, we track share event counts (aggregate) and referral codes (if applicable). We do not access your contacts list or social media accounts.

4. How We Use Your Information

  • Provide core functionality — generate personalized astrological insights, charts, and compatibility analyses based on your birth data
  • Power Guide Chat — deliver AI-generated conversational guidance personalized to your profile, concerns, and conversation history
  • Enable Guide Memory — extract and retain life topics from conversations to improve personalization over time
  • Generate Weekly Reflections — create AI-generated weekly summaries based on your chart data and the week's astrological themes
  • Deliver push notifications — send proactive Guide messages, weekly reflections alerts, and other relevant communications via FCM
  • Manage subscriptions — verify entitlements, track credit usage, and manage feature access through RevenueCat
  • Improve the App — analyze pseudonymous usage patterns to enhance features, fix bugs, and optimize performance
  • Personalize content — use your selected concerns, language preference, and interaction history to tailor guidance
  • Ensure service quality — monitor for errors, abuse, and service disruptions
  • Comply with legal obligations — respond to legal requests where required by law

5. AI Processing and OpenAI

Axiora uses OpenAI's API to generate content including insights, chat responses, compatibility analyses, and weekly reflections. When generating content, your birth data, concerns, language preference, and relevant conversation context are sent to OpenAI's API. Guide Memory topics may be included to provide personalized context.

Data sent via the API is not used to train OpenAI's models by default, and Axiora has not opted into training data sharing. OpenAI may retain API inputs and outputs for a limited period (typically 30 days) for abuse and misuse monitoring, in accordance with their data usage policy. Generated content is stored in your Axiora account for future access.

We do not share your data with OpenAI for advertising, profiling, or any purpose beyond content generation for your use.

6. Data Sharing

Axiora does not sell, rent, or trade your personal data to third parties. We share limited data with the following third-party service providers solely to operate the App:

  • Firebase / Google Cloud — Account data, birth data, generated content, attendance records — Authentication, database storage, cloud functions
  • Firebase Cloud Messaging — FCM device token, platform — Push notification delivery
  • Firebase Analytics — Pseudonymous usage events — App analytics and performance monitoring
  • OpenAI — Birth data, concerns, language, conversation context — AI content generation
  • RevenueCat — User ID, subscription status, purchase events — Subscription and purchase management (mobile)
  • Stripe — User ID, email, payment events — Payment processing (web)
  • Apple App Store / Google Play Store — Payment data (handled by Apple/Google) — iOS and Android payment processing
  • LocationIQ — Search queries for birth location — Geocoding (converting city names to coordinates)

7. Data Storage and Retention

  • Storage location: Google Cloud (Firebase/Firestore) infrastructure, primarily in the United States
  • Encryption: Data is encrypted in transit (TLS) and at rest (Google Cloud default encryption)
  • Active accounts: Data is retained for as long as your account is active
  • Generated content: Insights, reports, and chat history are retained for your continued access
  • Guide Memory: Life topics are retained until account deletion
  • Analytics data: Pseudonymous analytics are retained per Firebase Analytics configurable retention periods (default: 14 months)

8. Account Deletion and Data Removal

You may delete your account at any time through the App's Settings screen or your account settings on the website. Upon account deletion:

  • Within 30 days: All personal data, birth data, generated content, Guide Chat history, Guide Memory data, attendance records, friend/compatibility data, FCM tokens, and subscription metadata will be permanently deleted
  • Subscription cancellation: You must separately cancel any active subscription through your app store account settings. Account deletion does not automatically cancel app store subscriptions
  • Backups: Limited encrypted backups may be retained briefly for operational integrity, then permanently purged
  • Third-party data: We will request deletion from third-party services where applicable. Analytics data already aggregated cannot be individually removed. OpenAI retains API data per their policy (typically up to 30 days)
  • Irreversibility: Account deletion is permanent and cannot be undone

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

9.1 General Rights (All Users)

  • Access — Request a copy of your personal data
  • Correction — Request correction of inaccurate data
  • Deletion — Request deletion of your account and data (available directly in-app)
  • Portability — Request your data in a portable format

9.2 EEA and UK (GDPR / UK GDPR)

If you are in the EEA or UK, you additionally have the right to restrict or object to processing, withdraw consent at any time, and lodge a complaint with your local data protection authority. Our legal basis for processing: (a) contract performance, (b) legitimate interests, and (c) consent (push notifications, analytics).

9.3 California Residents (CCPA/CPRA)

California residents have the right to: know what data we collect and how it's used; request deletion; opt out of sale (we do not sell data); non-discrimination for exercising rights; correct inaccurate data; and limit use of sensitive personal information. We will verify your identity before fulfilling CCPA requests. We will acknowledge requests within 10 business days and respond within 45 days (with possible 45-day extension).

9.4 Other U.S. State and International Rights

Residents of states with comprehensive privacy laws (Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, etc.) may have similar access, correction, deletion, and opt-out rights. If you are outside the US or EEA/UK, you may have rights under local laws (e.g., South Korea's PIPA, Japan's APPI, Brazil's LGPD, Thailand's PDPA). Contact support@axioraastrology.com to exercise any rights.

10. Data Security

We employ commercially reasonable security measures to protect your data, including Firebase Authentication for secure sign-in, TLS encryption for all data in transit, Google Cloud default encryption for data at rest, Firebase Security Rules restricting data access to authenticated users, and server-side validation of all API requests.

No method of transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Children's Privacy

The App is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16.

Under 13: We do not knowingly collect personal information from children under 13 in compliance with COPPA. If we become aware that we have inadvertently collected data from a child under 13, we will delete it promptly.

Under 18 (California): If you are a California resident under 18, you may request removal of content you have posted by contacting support@axioraastrology.com, in compliance with California Business & Professions Code § 22581.

If you believe a child under 16 has provided us with personal information, contact support@axioraastrology.com.

12. International Data Transfers

Your data may be processed and stored in the United States (Google Cloud infrastructure) or other jurisdictions where our service providers operate. If you are located outside the United States, your data will be transferred internationally. We rely on Standard Contractual Clauses (for EEA/UK transfers), Google Cloud's data processing agreements, and service provider compliance with applicable data protection laws.

Nothing in this Privacy Policy limits any data protection rights you may be entitled to under the mandatory laws of your country of residence. By using the App, you consent to the transfer of your data to the United States and other jurisdictions as described in this Privacy Policy.

13. Push Notifications

If you enable push notifications, we use Firebase Cloud Messaging (FCM) to deliver: proactive Guide messages based on astrological events, Weekly Reflection availability alerts, and app updates and relevant communications. Your FCM device token is stored in your user profile and updated when it changes. You may disable push notifications at any time through your device's system settings or the App's notification preferences in Settings. Disabling notifications does not affect other App functionality.

14. Cookies, Tracking, and Do Not Track

14.1 Mobile Application

The mobile App is a native application and does not use browser cookies or third-party advertising trackers.

14.2 Web Application

The web application at axioraastrology.com uses: Essential/Authentication Cookies (required for sign-in session management — strictly necessary, cannot be disabled), Local Storage Tokens (to maintain authentication session and language preferences), Preference Cookies (store selected language and display preferences), and Analytics Cookies (Firebase Analytics uses cookies to collect pseudonymous usage data — these do not track you across other websites). We do not use advertising cookies, third-party marketing trackers, or retargeting technologies. EU/EEA/UK users: we will request consent before setting non-essential cookies (analytics) in compliance with the ePrivacy Directive and GDPR.

14.3 General

No Cross-App or Cross-Site Tracking: Axiora does not track your activity across other companies' apps or websites for advertising purposes. The App does not use Apple's IDFA or participate in cross-app/cross-site tracking frameworks. Axiora complies with Apple's App Tracking Transparency (ATT) framework. Axiora does not display advertisements and does not use advertising SDKs (including AdMob or similar services) on any platform. Do Not Track: We do not currently respond to DNT signals, but our practices (no data selling, no ads, no cross-site tracking) are consistent with DNT principles.

15. Third-Party Links

The App may contain links to third-party websites or services (e.g., app store pages, support resources). We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, features, or legal requirements. When we make material changes, the 'Last Updated' date will be revised and we may notify you through the App or via email. Continued use of the App after changes constitutes acceptance. Where required by law, we will obtain your consent before applying material changes.

17. Language

This Privacy Policy is drafted and executed in English. The English-language version is the sole authoritative and legally binding version. Translations into other languages are provided for convenience only and have no legal effect. In the event of any conflict, ambiguity, or inconsistency between the English version and any translation, the English version shall govern.

Translated versions may be provided in the App's 14 supported languages: English, Korean, Japanese, Chinese, Spanish, French, Portuguese, German, Italian, Hindi, Thai, Indonesian, Turkish, Vietnamese.

18. Contact

For privacy-related questions, data requests, or concerns, contact us at:

support@axioraastrology.com

Version 2.2 — February 2026